Postal services are still experiencing long delays and Covid related restrictions. Please check that your country is on the served countries list:
and note that the delivery times are longer than indicated on our shipping method information.


Brist på delar

Trots att alla spelutgivare alltid strävar efter att göra sitt bästa, händer det ibland att delar och pjäser fattas från spel. Olika utgivare har olika tillvägagångssätt att sköta händelser där pjäser eller delar fattas. Det vanligaste sättet är, att kunden själv bör kontakta spelutgivarens service angående reservdelar. Det snabbaste sättet att få tag på de saknande delarna, är att vara i direkt kontakt med tillverkaren, men ifall det av en eller annan orsak inte är möjligt, så hjälper vår kundservice gärna till.

Det följande är en lista på de största speltillverkarnas och -utgivarnas reservdelspolicy:

Meddela vad som är fel med spelet eller vad som saknas på addressen I meddelandet bör det förekomma din address, en kopia på ditt kvitto och gärna också ditt telefonnummer. Vi sköter själv leveransen av reservdelar för alla de spel som vi gett ut, oberoende av vilket spel det är frågan om. Ifall det handlar om en äldre utgivning till vilken vi inte längre har reservdelar, försöker vi fixa problemet via andra källor, eller leverera motsvarande komponenter.

OBS! Reservdelsservicen är centrerad till vår affär i Helsingfors . Det lönar sig inte att fråga efter reservdelar i affären i Tammerfors, även om vi naturligtvis kan ordna så att beställda reservdelar kan avhämtas därifrån.

Competo / Marektoy / Peliko / Martinex kundservice hjälper vid behov.


Utländska utgivare:

Alredac Entertainment Group (AEG):

Asmodee*: kundservice hjälper vid behov.

*Asmodee, Days of Wonder, Enigma Distribution, Fantasy Flight Games, Z-Man Games, and English editions of all Catan products. Bombyx, Edge Entertainment, Esdevium, Filosofia, GameWorks, Libellud, Ludically, Ludonaute, Pearl Games, Plaid Hat Games, Repos Production, Space Cowboys, Windrider Games, Ystari Games.


Gigamics kontaktblankett hittas på addressen Om det gäller spel som har gett ut på finska/svenska, så lönar det sig naturligtvis att kontakta kundservice.

Hasbro (mm. MB, Wizards, Avalon Hill, Parker Brothers): kundservice hjälper vid behov.


Lookout Spiele:

Pegasus Spiele

Queen Games:

Rio Grande Games:

Steve Jackson Games:

Tasty Minstrel Games (TMG):

Din kundvagn är tom


Purchasing from on-line store doesn't require for you to register as user. Registering will make your future purchases more convenient and makes it easier for us to provide customer service.

You can find your shopping cart with the current total of your purchases on right-hand side of every page. Hovering your mouse over the “shoppingcart” word will show you the contents of your cart and clicking on “shoppingcart” will take you to a page with detailed view of your current shopping cart contents.

Adding items to your shopping cart is done by clicking “Buy Now” button next to the product you wish to purchase. This will open a window which lets you define how many units of this product you wish to add to your cart. Clicking “Buy” will add the products and move you to checkout. If you wish to continue your shopping, remove the check mark from “Continue automatically to the shoppingcart” before confirming the number of items you wish to add to your cart. You can also continue shopping from checkout page.

When you wish to make your purchase, click on the “shoppingcart” button on right-hand side of the page to move to checkout. On this page you can verify the contents of your cart and remove items from it. You can also clear the contents of your whole cart from here.

If you haven't registered as a user, you'll be asked to fill in your contact details now. Fields marked with star are compulsory for completing your purchase. If you are a registered user, your details will be saved during your first purchase. After this on your future purchases, these details will be filled in automatically. Should your saved details have changed or you discover error in them, you can correct them at this point.

After filling in your details you can select the method of payment. Available methods are most Finnish on-line banks and Luottokunta credit cards (Visa/MasterCard).

After verifying the products you wish to purchase, filling in contact details and selecting the payment method, click the cash register button. This will transfer you to the payment system of your bank or credit card company for completing your purchase. Please make sure you return the our site from link provided by your bank after making your payment. Otherwise information about your payment will take long time to reach us.

You'll receive confirmation of your order via email within 10 minutes. If you do not receive a confirmation, please contact our customer service.

If you have any questions about your order, please call us. You'll find our contact details behind the “contact details” link.

Shipping rates & policies:

Your order will be shipped at the latest during the following workday. If any of the items you ordered is temporarily out of stock, we'll contact you immediately via email. Your order will be shipped to your area's post office. Shipping rates are 3,90 euros for orders under 60,00 euros. Orders with total of 60,00 euros or more will be delivered with free shipping. Your shipment will include a packaging list which will be your receipt and act as possible proof of warranty.

When your order is handled, you will receive a tracking number by e-mail to the address you provided when you made the purchase. The tracking number allows you to follow the shipping procedure, as well as pick up the parcel once it has arrived at the post office. If you receive no such number, we encourage you to check the settings and the spam filter on your e-mail provider. The Postal service will also send you a notification slip when your parcel is ready for pick-up, but years of experience makes us recommend you not to solely rely on this.

If you wish to have your order delivered to a different address from your receipt, you'll be charged 2,90 euros extra for the handling.

Above rates and policies apply only to orders delivered in Finland . If you choose a delivery address into a country other than Finland, the system will automatically add the shipping cost based on your choice of delivery method.

Problems and returns

Our main goals will always be happy customers and a well-working customer service, and we daily strive to do our very best in regards to these goals. Unfortunately, sometimes things don't always go according to the plan. But that's no reason to panic. Our customer service will give you professional and swift assistance, also in less pleasant matters, such as missing shipments, faulty products, returns, and other sudden problems.

Shipping problems

Has your shipment been delayed or gone missing?
Please contact our customer service at, or by phone; +3589-622 5560, and we'll track down your goods .


Are you not happy with your purchase?
The Finnish Consumer protection laws guarantee a 14-day period of returns for products bought from a web store. See our instructions for Returns and refunds.